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Return to shopEffective June 4, 2025
1. Snapshot
- Return window: up to 180 days after you receive the product.
- What we take back: full-price items in brand-new condition (unwashed, unworn, tags intact, original packaging).
- What it costs you: Return cost: $0.00 – we cover the postage on damaged or defective goods.
- Who to contact: our support crew at [email protected] or via the “Contact Us” page.
2. Start a Return in 60 Seconds
Send us a quick note before the 180-day clock runs out. Include:
- Name on the order
- Order number
- Clear description of the issue
- Photos that show the problem (if applicable)
- Your choice – replacement or refund
We’ll reply with a return-authorization email and the correct warehouse address.
3. Three-Step Send-Back Guide
| Step | What to do | Why it matters |
|---|---|---|
| 1 • Pack it | Slip a printout of your purchase confirmation inside the parcel. | Links your items to your ticket. |
| 2 • Post it | Use any carrier you like and email us the tracking number. | Lets both of us watch the package travel. |
| 3 • Wait for thumbs-up | We confirm arrival by email and approve or decline the refund within two business days. | Keeps you in the loop. |
4. Eligibility & Fine Print
- We can’t fix typos, low-resolution artwork, or other customer-supplied errors once a product is made. Double-check everything before you click Buy.
- Sale, clearance, or final-markdown items are not returnable.
- Merchandise showing wear, wash, pet hair, perfume, or smoke will be sent back (or disposed of) without a refund.
- Approved refunds are credited to your original payment method; replacements ship at no extra charge.
- Original outbound shipping fees (Standard or Fast Delivery) are non-refundable unless the mistake is ours.
5. Need a Hand?
Teamett / Jonathan Beasley
8405 Shively Rd SE, Fife Lake, MI 49633, USA
Support hours: Monday – Friday, 9:00 a.m. – 6:30 p.m. ET (GMT-05:00)
☎ +1 (908) 743-8619 | 📧 [email protected]
Customer happiness drives everything we do—reach out anytime and we’ll make it right.